Wednesday, March 6, 2013

Best insurance companies of 2013 customer satisfaction report shows which auto, home, health and life insurance companies have the most-satisfied customers.

USAA, American General and Kaiser Permanente earned the highest scores from customers in their respective categories in’s annual customer satisfaction study.

Overall satisfaction with insurers’ customer service went up for everyone except auto insurers, where satisfaction levels held steady. And while satisfaction with life insurers went up, they still dropped below health insurers this year for customer service satisfaction.

5,600 insurance customers nationwide were asked to rate their satisfaction with their auto, home, health and life insurance companies.

Here are percentages of customers saying they are “completely” or “somewhat” satisfied with their insurers’ customer service:

Auto insurance customers: 80 percent (2012 results: 80 percent).
Home insurance customers: 76 percent (2012 results: 73 percent).
Life insurance customers:  67 percent (2012 results: 63 percent).
Health insurance customers: 71 percent (2012 results: 61 percent).

For overall scores, companies were judged on five measurements:

Customer service
Claims satisfaction
Value for price paid
Percent who plan to renew
Percent who would recommend the company
       (Life insurance scores did not include claims or renewal questions.)

Winners of's 2013 People's Choice Award
(Overall scores out of 100)

Auto insurance

USAA    96.0
Erie Insurance    91.7
Auto-Owners Insurance    88.1

Home insurance

USAA    96.0
Amica Mutual    90.4
Country Insurance    90.2

Life insurance

American General    83.2
Jackson National    80.6
Allstate    80.5

Health insurance

Kaiser Permanente    83.6
BCBS of Illinois    83.3
Humana    83.1

Complete Rankings check here

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